FAQs
Where is The Knife Store of America based?
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Our primary warehouse is located in Cicero, Illinois.
How long will my parcel take to arrive?
Domestic (United States):
- 4-8 days (Standard), 1-4 days (Expedited)
International:
- Canada: 10-14 days (Standard)
- United Kingdom: 12-14 days (Standard)
- Australia: 12-14 days (Standard)
How do I track my package?
- Tracking info will we sent to you via email 2-4 days after your order has been placed. You can track your order through our website or the emailed link, please contact us if you run into difficulties.
How do I contact customer support?
- Facebook chat in bottom right hand side of website, a customer support agent will reply within 1 hour (if you leave the website your conversation will move to your Facebook messages).
- Customer support is available by email and phone, office hours are Mon - Fri (9am-5pm)
- Email: support@kahunakitchen.com
- Phone: (431) 809-5261
Can I cancel my order?
- Yes, contact us within 24hrs and we can guarantee you a full refund. After this time we will help you to the best of our ability.
Will I be refunded if my order arrives defective?
- Yes, orders defective upon delivery are subject to a full refund or replacement.
Can I return my order?
- Yes, orders can be returned within 30 days of purchase. Please contact customer support for further details.